Please check the following settings if you are unable to view the message in your Alert Box:
- Profanity Filter setting: Under the Alert Box tab, go to the global tab where you will find the "Automatic Donate Message Filtering Enabled" setting. If you have this option selected, alert message containing profanity will not show up in your Alert Box.
- Show Donator Message setting: Under the Alert Box tab, select desired streaming platform e.g. Twitch or Youtube, select Shards event, go to the Shards tab and ensure you have enabled the option to "Show Donator Message".